“All along the way, your prequalification process was helpful to me as a consumer in terms of promptly answering my calls/emails, keeping me apprised of the progress, etc.
You always gave me good feedback, including positive strokes regarding my approach to the application/information.
I felt like we knew each other, even though I had never spoken to you before we did this.
To other people, I would advise you to give Steve all the info you can. And you should ask Steve whenever you have questions about how/what to include.”